New survey shows patients satisfied with quality of care in Welsh hospitals
16 Jun 2014 02:56 PM
A new report published
last week shows patient satisfaction with the quality of care they receive in
hospital remains high across Wales
The annual Fundamentals of Care
audit – the fourth such exercise – asks patients to rate the care
they received on hospital wards in terms of being treated with dignity and
respect, the cleanliness of the ward and other measures.
The report is based on a
snapshot-in-time audit of more than 3,000 patient records, a patient survey and
a staff survey carried out in October and November last year.
The results
show:
- 94% of patients were satisfied
with the overall care they received;
- 97% always or usually felt they
were treated with dignity and respect;
- 98% agreed the clinical area was
kept clean, tidy and uncluttered;
- 96% agreed they were given help
to maintain their independence;
- 93% agreed that when they asked
for help they received it promptly.
Wales’ Chief Nursing
Officer Professor Jean White said:
“This audit is clear
evidence that the overall quality of care provided across Wales is rated highly
by those who receive it.
“The audit not only tells
us where the NHS is performing well, it also highlights areas in need of
improvement, such as oral health and foot, nail and hair care for
example.
“This information will
help organisations to prioritise local action and influence Wales-wide work to
improve the standards of patient care and enhance patient
experience.”
The Fundamentals of Care audit
is a Welsh Government programme, which aims to improve the quality of aspects
of health and social care for adults. It contains 12 standards all relating to
essential elements of care, including rest and sleep; personal hygiene;
preventing pressure sores; dignity and respect and eating and
drinking