Ofgem appoints Octopus Energy to take on customers of Effortless Energy Ltd

7 Sep 2020 12:32 PM

Ofgem has appointed Octopus Energy to take on supplying Effortless Energy Ltd’s (trading as Go Effortless Energy) approximately 2,500 domestic customers and small number of non-domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.

Octopus Energy is offering customers a competitive tariff. All outstanding credit balances, including money owed to both existing and former domestic customers of Effortless Energy, will also be honoured. 

For existing customers, energy supplies will continue as normal as they switch over to Octopus Energy on Saturday 5 September 2020. 

Customers of Effortless Energy will be contacted over the coming days about the changes. If customers wish to switch supplier they should shop around. Customers will not be charged exit fees if they decide to switch to another supplier.

Philippa Pickford, Ofgem’s director of retail, recently said:

“I am pleased to announce we have appointed Octopus Energy for the customers of Effortless Energy. Their energy supply will continue as normal and domestic customer credit balances will be honoured.

“Octopus Energy will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”

Effortless Energy customers with questions should contact Octopus Energy: call 0808 164 1088, email effortless@octopus.energy or visit octopus.energy/go-effortless.

Octopus Energy will be in touch with customers with direct debits to explain how to set up their account.

More information for Effortless Energy customers can be found on the Ofgem website.

Notes to Editors

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