Citizens Advice has responded to Ofgem’s announcement of the scope of its review into licensing of energy suppliers.
Victoria MacGregor, Director of Energy at Citizens Advice, said:
“This announcement from Ofgem is a step in the right direction. Consumers deserve much more protection from poorly performing energy suppliers.
“Ofgem needs to take back control of its licensing processes. It is too easy for energy firms to enter the market and the process for removing failing companies is too slow.
“We’ve seen some suppliers granted licences when they simply aren’t ready to provide good quality customer service. Others don’t have robust enough business plans in place to deliver on the low prices they promise consumers, or even survive in the current market.
“We will continue to work closely with Ofgem as this review is conducted to ensure that the new licensing regime better protects consumers.”
Ofgem reviews supplier licensing regime