Ofgem statement on consumer summit for vulnerable customers

18 Jul 2017 11:44 AM

On July 3 Ofgem announced plans to protect vulnerable customers, including the option of introducing a safeguard tariff which would protect them from overpaying for their energy.

This is part of our wider programme to deliver a fairer, smarter, more competitive market for all consumers.

As planned, Ofgem held a summit recently (17 July 2017) in London with consumer groups to discuss plans for protecting vulnerable customers.

Rachel Fletcher, Ofgem’s senior partner for consumers and competition, who hosted the event, said:

“We have held productive discussions with consumer groups about how best to protect vulnerable customers who are struggling to pay their energy bills. We are considering a range of options, including a safeguard tariff for vulnerable customers. We will be meeting with energy companies soon to discuss these options.

We will continue to gather evidence over the summer and will formally consult on our proposals shortly afterwards. Ofgem remains committed to taking prompt action to ensure that some of the most vulnerable society are not left behind as we move towards a smarter, more competitive market. We are also continuing our work to help all consumers, particularly those on poor value standard value deals, get a better deal.”

Further information for media

For further information, contact:

Tim Webb: 0207 901 7179

About Ofgem

Ofgem is the independent energy regulator for Great Britain. Its priority is to make a positive difference for consumers by promoting competition in the energy markets and regulating networks.

For facts, figures and information about Ofgem’s work, see Energy facts and figuresor visit the Ofgem Data Portal.