Ombudsman comments on Age UK report on failing safety net for older people
6 Sep 2018 01:04 PM
Commenting on Age UK's new report on how the safety net for older people living at home is failing, ahead of their For Later Life conference,
Parliamentary and Health Service Ombudsman Rob Behrens yesterday said:
' We know from our casework that a fragmented health and social care system means vulnerable older people are often falling through the cracks. This is all the more alarming given older people’s reluctance to speak up when things go wrong. The NHS must ensure that services co-ordinate and communicate with one another and families, as well as making patients aware of how to complain. '
Breaking down the barriers: Older people and complaints about health care