Over £2 million lost to criminals impersonating well-known broadband providers

14 Dec 2020 02:13 PM

New alert from Action Fraud and the National Fraud Intelligence Bureau (NFIB) about computer software service fraud.

2,007 reports of computer software service fraud were made to Action Fraud last month. Victims reported losing a total of £2,148,976. This is a 22% increase in reporting compared to the previous month.

Action Fraud has received reports of criminals cold calling victims purporting to be calling from well-known broadband providers primarily, claiming that the victim has a problem with their computer, router or internet. The suspect persuades the victim to download and connect via a Remote Access Tool (RAT), allowing the suspect to gain access to the victim’s computer or mobile phone. Some reports also state that criminals have been using browser pop up windows to initiate contact with victims.

Victims are then persuaded to log into their online banking to receive a refund from the broadband provider as a form of compensation. This allows the suspect access to the victim’s bank account, and the ability to move funds out of the victims account into a UK mule account.

There has also been an increase in the variety of service providers being impersonated, with multiple providers being affected.

Always remember:

If you think you’ve been a victim of fraud, report it to Action Fraud online at actionfraud.police.uk or by calling 0300 123 2040.