Citizens Advice has highlighted the need for a single clear system for complaints about public services, in response to a report from the Parliamentary and Health Service Ombudsman (PHSO).
The report reveals that almost two thirds of people who are unhappy about a public service don’t formally complain about it, even though 90% of people feel they should.
Gillian Guy, Chief Executive of Citizens Advice, said:
“Complaining about public services is far harder than it should be.
"The system for raising a problem can be complex and in some cases people simply don’t know where to turn.
“In the past four years there has been a 56% increase in the number of issues reported to Citizens Advice involving a complaint about a public service.
“There needs to be single, clear system for complaints. This will give people a voice and let them shape how important public services work.”
View report: http://www.ombudsman.org.uk/improving-public-service/research/what-people-think-of-complaining/_nocache