Citizens Advice has responded to Ofgem’s annpuncement that it has placed a provisional order on Iresa for the supplier's continued customer service failings.
Citizens Advice Chief Executive, Gillian Guy, said:
“Ofgem has made a very important intervention by confirming a provisional order on Iresa. We welcome this effort to prevent further problems for the supplier’s customers.
“As the watchdog for energy consumers, Citizens Advice formally referred Iresa to Ofgem last November for its consistently poor customer service. Iresa must now take steps to drastically improve its customer service and fix the problems experienced by its customers.
“But while this is a positive step, Ofgem also needs to go further. The regulator should tighten up its licensing regime so they can prevent poorly prepared suppliers from entering the market in the first place.”