Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s announcement of a provisional order against Solarplicity.
Gillian Guy, Chief Executive of Citizens Advice, said:
“This action by the regulator was necessary to protect existing customers and prevent further problems building up.
“Solarplicity languishes at the bottom of our energy star rating league table, which assesses suppliers’ standards of customer care.
“We’ve shared our concerns about the service consumers are getting with both Solarplicity and Ofgem. It’s now up to Solarplicity to address these matters and start delivering for its customers.
“This provisional order highlights the continuing problem of struggling companies operating in the energy market. Ofgem must continue to use the powers at its disposal and take action against failing firms.”
Citizens Advice price comparison site and supplier star rating
To support customers to save money on their energy bills, Citizens Advice provides an independent price comparison site and a customer service star rating which ranks suppliers’ customer service.