Who wants some PIE? What becoming Psychologically Informed really means for frontline staff

6 Oct 2019 02:44 PM

David Gill shows frontline staff that PIE isn’t scary, expensive or hard work and that they are a really important element of delivering a PIE service.

A service’s culture guides everything that they do. Sometimes this culture is tangible and clear to everyone, such as a service’s name, their values and their policies and procedures. However, a vast amount of a service’s culture can be hidden from view and can require some digging and reflection to truly understand that culture.

But what happens if when you do this digging you are confused by what you find, feel that things aren’t where you want them to be or perhaps you just plainly dislike your findings? Following years of austerity measures that has led to budgets being reduced, an increase in competitive commissioning and increased demands on the frontline, services have begun to ask themselves some difficult questions on how they can still provide effective services after many difficult years.

One key person that can be forgotten about in these conversations is the frontline worker, who delivers the service. They are the key cog that allows the client to make the positive changes and move on in their lives. They are also the ones that are usually the most humble in their role.

For those new to PIE (Psychologically Informed Environments), it is an approach that allows services to implement an approach that truly meets the needs of the client, allows services to apply an identity and therefore embrace a new culture in their services. And it gives frontline staff the keys to this entire venture. A PIE has five key elements that can only be implemented with the empowerment and leadership of passionate frontline workers:

It can be easy at this point to think this approach won’t work for you. You may see this and think it will take too long, it will change too much, it will cost too much, or will not be something that you can have control over. However, embracing this approach means you are embracing the fact that becoming PIE is about the journey, not the destination. It is not about throwing everything out, rather it is about embracing this journey and understanding you have a role to play in it. Identifying small steps and implementing them will lead to a culture of constant improvement.

For more information on the new PIE for frontline training, click HERE