Annual Reports
Ofgem: Energy regulator Ofgem has published the first of its quarterly reports on wholesale and retail energy prices. The reports will provide clearer information & analysis for customers who want to understand the relationship between wholesale and retail prices. The report will include information on forward wholesale gas and electricity costs, which make up the bulk of retail energy prices.
Press release ~ Quarterly Wholesale/Retail Price Report February 09 ~ Energy Supply Probe ~ Wholesale and retail energy prices explained - factsheet 78
Socitm: Socitm’s Better Connected Report 2009 calls on councils to adopt a new strategic approach to ‘self-service’ in response to the economic crisis - and sets out blueprint for future website management
The report presents evidence showing that web is already the most used channel for accessing council services, and yet between 12% and 31% of web enquiries end in failure, leading to costly ‘avoidable contacts’ being generated for other, more expensive-to-serve channels like the phone. This is against a background of significantly rising internet usage (a jump to 73% of all adults is reported) and some evidence at least of a narrowing gap in the digital divide.
ScotGov: The results of Scotland's Global Connections Survey 2007 have been released by Scotland's Chief Statistician. The figures provide an estimate of the cash value of Scotland's exports of goods & services, by industry and destination. This is the only export survey covering all sectors of the Scottish economy.
Companies provided financial & sales information relating to 2007, therefore these results do not reflect the current Global decline in demand and subsequent economic situation.
MoD: The MoD has welcomed the first annual report examining the fairness, effectiveness and efficiency of the Service Complaints System. The independent report by Service Complaints Commissioner, Dr Susan Atkins, commends the three Services for their commitment to tackling all forms of unacceptable behaviour and ensuring that Service men and women are treated well. It also includes a range of recommendations.
A formal, detailed response to the Service Complaints Commissioner's report will be issued once the recommendations have been considered fully by the MOD and the Services.
Press release ~ Service Complaints Commissioner ~ Service Complaints Commissioner - Annual Report 2008 (4.3Mb)
Cabinet Office: The Intelligence and Security Committee's Annual Report for 2007-2008 has been laid before Parliament by the Prime Minister.
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