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Annual Reports
P&HSO: The Parliamentary and Health Service Ombudsman, Ann Abraham, has published her Annual Report for 2007/08. The Report links lessons learned from individual complaints to the wider public for the benefit of improved services. A number of case studies are included which show how patterns of poor administration can be identified from individual complaints and how the Office has worked with service providers to change their approach.
During the year, the Ombudsman published her Principles for Remedy which set out how she thinks public bodies should put things right when they have ‘gone wrong’. Based on the same principles of legality, flexibility, transparency, fairness and accountability as the Principles of Good Administration, it clarifies the Ombudsman's expectations of fair remedies for aggrieved customers.
The Annual Report is published alongside a new Strategic Plan for 2008-11, the Corporate Business Plan for 2008/9 and the detailed Resource Accounts for 2007/8. Together these documents offer a comprehensive view of the Office's role, work and ambition.
Press release ~ Annual Report for 2007/08, Case Studies and Resource Accounts for 2007/8 ~ Principles of Good Administration ~ Principles for Remedy ~ Three Year Strategic Plan 2008-11 ~ Corporate Business Plan 2008-09 ~ Principles of Good Complaint Handling ~ Injustice in Residential care: A joint report by the Local Government Ombudsman and the Health Service Ombudsman for England
MoJ/PGB: The Mental Capacity Act and the services it has put in place have introduced a cultural change by creating a new system of support for those who lack mental capacity in England & Wales, a report published by the Public Guardian Board (PGB) shows.
The report 'Scrutiny, review, engagement - the first annual report of the Public Guardian Board' says that the new services, including the Office of the Public Guardian, which came into effect on 1 October 2007, were long overdue and have put in place strong foundations for the future care of some of the most vulnerable people.
However rising demand for Lasting Powers of Attorney, which allow people to plan for their future, resulted in delays during what was a tough first year.
Press release ~ Scrutiny, review, engagement - the first annual report of the Public Guardian ~ Office of the Public Guardian ~ Lasting Powers of Attorney ~ Mental Capacity Act 2005 ~ The Public Guardian ~ Public Guardian Board
MoJ/AJTC: The Administrative Justice and Tribunals Council (AJTC) has published its first Annual Report 2007/08, which bridges the last 7 months of the operation of its predecessor body (the former Council on Tribunals) and the first 5 months of the new AJTC, as well as headlining some of the issues emerging from the AJTC's 2008/09 work programme.
In his preface the AJTC's Chairman, Lord Newton of Braintree explains the importance of the AJTC's new, wider remit to keep under review the whole administrative justice system.
Defra: The 2007 Zoonoses Report was launched at the ‘Orphan Zoonoses Conference’ in Glasgow. Zoonoses are diseases & infections which are transmitted naturally between animals and humans. The report brings together data & information published from various sources throughout 2007 and draws on information from humans, food, feed and animals, providing comparable data from previous years.
It covers the major food and water-borne zoonoses (Campylobacter, Salmonella, Vero cytotoxin producing E. coli O157 (VTEC O157) and Cryptosporidium), and the main notifiable zoonotic diseases of animals including bovine tuberculosis, brucellosis, anthrax, rabies, West Nile Virus, BSE and Avian Influenza.
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