EU Legislation, Initiatives, etc.
EU News: Have you ever had problems getting a faulty product replaced or repaired, or getting a refund and assistance from the airline when your flight was cancelled? If you bought the product or service from a trader based in another EU country (as well as Norway or Iceland), a European Consumer Centre (ECC) in your country is there to help.
In 2010, the ECC network (ECC-Net) provided free help & advice in over 71,000 consumer cases, up by 15% compared to 2009, according to the network's 2010 annual report. 1 in 3 complaints concerned transport, of which almost 60% were about air travel (partly due to the volcanic ash crisis). More than half of the complaints handled concerned online purchases.
EU News: Energy-intensive manufacturing industries are facing significant additional costs for their green house gas (GHG) emissions with the entry into force of the revised EU Emissions Trading Scheme (EU ETS) as of 1 January 2013.
To help GHG intensive installations to cut ETS costs by reducing emissions the European Commission has launched a call for proposals in the context of the new Sustainable Industry Low Carbon initiative.
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