Legislation / Legal
ICO: The Information Commissioner has welcomed new powers to serve monetary penalties of up to £500,000 for the most serious incidents of businesses & other organisations making unwanted marketing phone calls or sending unwanted marketing emails to consumers, which will come into force on 25 May 2011.
FSA: The Financial Services Authority have welcomed the High Court’s dismissal of the British Bankers’ Association’s (BBA) and Nemo Personal Finance Limited’s (Nemo) legal challenge to the FSA payment protection insurance (PPI) measures. However this is not the end of the process: the BBA & Nemo may seek to appeal the court’s judgment.
The FSA has not put a waiver in place so firms must continue to deal with complaints where possible, including letting customers know they can refer their complaint to the Ombudsman if they are unable to progress it. Failure to do so may result in Enforcement action.
