Legislation / Legal
OFT: The OFT is calling for the legal profession's complaint handling procedures to be further simplified after it published research recently showing that only 13% of dissatisfied customers goes on to make a formal complaint.
The low level of complaints was found to be largely due to uncertainty about how or where to complain and scepticism about whether complaining is worth the effort. The research also shows that around 1 in 7 of the 3m people using the UK's legal profession each year are dissatisfied with the service they receive.
ICO: The entertainment company Sony Computer Entertainment Europe Limited has received a monetary penalty of £250,000 from the Information Commissioner’s Office (ICO) following a serious breach of the Data Protection Act.
The penalty comes after the Sony PlayStation Network Platform was hacked in April 2011, compromising the personal information of millions of customers, including their names, addresses, email addresses, dates of birth & account passwords. Customers’ payment card details were also at risk.