National Ombudsmen
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Adult social care complaint unresolved? Go to the Ombudsman

The Ombudsmen want people to know they can use the LGO service if they have an unresolved complaint about adult social care.

A care home failed to have a suitable room ready for a frail and unwell man, a council wrongly kept a daughter from visiting her mother in a care home, and a severely disabled man was discharged from hospital without any care services in place – these are examples of cases resolved this year by the Local Government Ombudsmen (LGO). The Ombudsmen want people to know they can use the LGO service if they have an unresolved complaint about adult social care.

The Ombudsmen can now look at complaints from service users of all types of adult social care – whether they pay for their own care or use money provided by a council, whether the care provider is a council or a private business, and whether they receive services in a care home, their own home or somewhere else, such as a day centre. The Ombudsmen have teams of specialist investigators to handle these complaints.

Details of the LGO’s role are published in a new leaflet: How to complain about a care home or care in your home – self-funded or council-funded. It explains what to do if someone has a complaint about adult social care services. There are also large print and EasyRead versions of the leaflet. A poster for display can also be printed from the website.

See the LGO website for full details including how to order bulk copies of the leaflet. There is no charge.

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