Welsh Government
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Audit shows patient experience continues to improve

Patient satisfaction on aspects of care including nutrition, personal hygiene, dignity in care and communication with staff continues to improve according to the latest report from the Chief Nursing Officer for Wales.

Support for personal independence scored highly, with 98 per cent of patients saying they were supported to take care of their personal hygiene, appearance and foot care.

Patients reported that were happy with the level of information provided about their care, with 98 per cent satisfaction in the choice of language and the manner used to share information.

The importance of a comfortable setting was considered, with 91 per cent of patients agreeing that adequate thought was given to their environment so they could rest and sleep.

The results of a patient survey are part of the fourth All-Wales Fundamentals of Care annual report, based on the findings of an audit tool which assesses quality of care and patient satisfaction.

The comprehensive audit is in two parts: a patient satisfaction survey and an operational element completed by the ward sister or charge nurse.

The information will help organisations to prioritise local action and influence Wales-wide work to improve the standards of patient care and enhance patient experience.

Health Minister Mark Drakeford said:

“This was a commitment in Fundamentals of Care, a Welsh Government programme established a decade ago to improve the quality of aspects of health and social care for adults.

“We recognise the real importance of process of care to patients. The audit not only tells us where the NHS is performing well, it also highlights areas in need of improvement, such as the Continence Bundle which I launched this week.”

The Chief Nursing Officer, Professor Jean White said:

“The information gathered by the audit tool continues to be used to drive improvements to patient experience in hospital settings. It also highlights areas of best practice, which can be shared between health organisations to improve the standards of patient care and assess important areas of patient experience.”


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