Department of Health and Social Care
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Patients to rate GP practices online

Patients can now rate and compare GP practices on a new online comparison service launched today by Health Minister Mike O’Brien.

The Government recently announced that it is opening up more choice for patients as they will soon be able to register with a GP practice of their choice. This new tool will help patients make that choice and is now available at www.nhs.uk to give people all the information they need to decide which of England’s 8,300 practices is right for them.

Similar to the hospital comparison service launched over the summer, the tool will make it easier to find key information in one place, such as opening times and additional facilities offered by the GP practice. Patients will also be able to read other people’s comments about:

·         How easy it is to get an appointment;

·         How highly they would recommend the GP practice;

·         How well patients are treated by staff; and,

·         If patients felt they were involved in decisions about their care.

Health Minister Mike O’Brien said:

 “As we open up real choice in primary care, it is vital we equip patients with enough information to make the right choice for them.

 “We recently announced that we intend to abolish GP practice boundaries, building on success in extending GP opening hours and establishing almost 100 new GP health centres open 12 hours a day, seven days a week across the country.

 “This new tool allows every single GP practice in the country to see the patient’s view on what they are doing well and what needs to be improved. It will help drive up quality across the board, and is another step in ensuring we have a modern NHS which reflects the needs of the patient.”

 Dr. Peter Swinyard, Chairman of the Family Doctor Association, said:

 "The Family Doctor Association supports this initiative and believes that patient feedback on GP services is an effective way of driving up the standards of primary care even further."

 Last month, the Government announced its intention to abolish GP boundaries within the next year, meaning patients will be able to register with a GP practice of their choice. Under current arrangements, GP practices have catchment areas and tend only to accept patients who live within those areas.

Notes to editors


1.      The service applies to England.

2.      There are 23 million visits to GP practices and related services every month.

3.      Every month NHS Choices receives seven million hits, with 350,000 searches for GP practices.

4.      NHS Choices offers the public access to self-help guides, comparative information on hospitals, guides to long-term conditions, practice profiles to help find GP practices and much more.

5.      Feedback will be independently monitored and any abuse, including naming of staff, will not be posted.

6.      Regional breakdown of how many GP practices in each region:

  

 

Region

No of GP practices

East Midlands

634

East England

788

London

1533

North East

403

North West

1251

South East

1137

South West

733

West Midlands

975

Yorkshire & Humber

815

TOTAL

8269

7.      For further enquiries, please contact the Department of Health Informatics desk:

Nhscfh.pressoffice@nhs.net

0207 004 1555

 

Contacts

 
NDS Enquiries
Phone: For enquiries please contact the above department
ndsenquiries@coi.gsi.gov.uk

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