Ofgem
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OFGEM APPROVES NEW RULES TO PROTECT CONSUMERS DURING SMART METER ROLL-OUT

  • New licence-backed code to protect consumers, including a ban on sales during smart meter installation visit
  • Code governs how suppliers should help consumers get the best out of their smart meter
  • New rules have been developed by industry and Consumer Focus

Ofgem has today approved a new industry code designed to protect and empower consumers during the smart meter roll-out.

The Smart Metering Installation Code of Practice includes strong protections around sales and marketing for domestic consumers, including a ban on conducting any sales during the installation visit. For any face-to-face marketing to be conducted during the installation visit, a consumer has to give consent before the day of the visit. Ofgem has further strengthened the code’s rules on face-to-face marketing following consultation, including making suppliers clearly state that consumers are under no obligation to receive face-to-face marketing. The code is backed by licence conditions and the power to levy fines if rules are breached.

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