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OFGEM APPROVES NEW RULES TO PROTECT CONSUMERS DURING SMART METER ROLL-OUT
New licence-backed code to protect consumers, including a ban on sales during smart meter installation visit
Code governs how suppliers should help consumers get the best out of their smart meter
New rules have been developed by industry and Consumer Focus
Ofgem has today approved a new industry code designed to protect and empower consumers during the smart meter roll-out.
The Smart Metering Installation Code of Practice includes strong protections around sales and marketing for domestic consumers, including a ban on conducting any sales during the installation visit. For any face-to-face marketing to be conducted during the installation visit, a consumer has to give consent before the day of the visit. Ofgem has further strengthened the code’s rules on face-to-face marketing following consultation, including making suppliers clearly state that consumers are under no obligation to receive face-to-face marketing. The code is backed by licence conditions and the power to levy fines if rules are breached.
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