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CAB - PPI deadline only fair if banks tell PPI customers about their right to claim

Citizens Advice responds to the news yesterday that banks and the FSA are discussing a deadline for when all PPI claims must be made.

Citizens Advice Chief Executive Gillian Guy said:

"A deadline for mis-sold PPI claims could only be fair if, in exchange, the banks comply with an obligation to contact every customer who was sold PPI to tell them they may be entitled to make a claim.

"For years and years PPI was mis-sold to hundreds of thousands of people who either couldn’t use or didn’t even ask for it in the first place. Consumers are entitled to appropriate compensation and should not be left to chance.

"If you think you have been mis-sold a policy you can make a claim for free by going direct to your bank. Free help and advice to do this is available from Citizens Advice online www.adviceguide.org.uk or at your local CAB."

In November last year Citizens Advice exposed the predatory tactics of claims management companies in its report The Claims Pests and called for the firms to be banned from cold calling.

Notes to editors

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more information in England and Wales see www.citizensadvice.org.uk
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality. For online advice and information see www.adviceguide.org.uk
  3. Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 6.9 million problems from April 2011 to March 2012. For full 2011/2012 service statistics see: www.citizensadvice.org.uk/press_statistics
  4. Out of 22 national charities, the Citizens Advice service is ranked by the general public as being the most helpful, approachable, professional, informative, effective / cost effective, reputable and accountable. (nfpSynergy’s Brand Attributes survey, May 2010).
  5. Most Citizens Advice service staff are trained volunteers, working at around 3,500 service outlets across England and Wales.


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