Department for Business, Innovation and Skills
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People should take advantage of new consumer rights – Davey

People should take advantage of new consumer rights – Davey

News Release issued by the COI News Distribution Service on 01 February 2011

Consumers should take advantage of new rights aimed at protecting them and encouraging lenders to act more responsibly, Consumer Minister Edward Davey said today as the EU Consumer Credit Directive came into force.

In tough times it is more important than ever that people know their rights, and the Government is determined that all consumers are aware of their entitlements coming into force on 1 February 2011. The amendments to the Consumer Credit Act will strengthen both consumer rights and lenders’ duties towards their customers.

Under the new rules customers will be able to have:

Up to 14 days to cancel new loan agreements; The option to make partial early repayments on loans - at the moment borrowers are only able to pay the full amount off early.

Lenders will now have greater responsibility towards consumers and must:

Give borrowers standardised pre-contractual information to help them compare different loans;Ensure borrowers understand the detail of their particular loan; andCarry out a thorough check on borrowers’ creditworthiness before any loan is agreed.

Edward Davey said:

“The implementation of the Consumer Credit Directive will help strengthen a culture of responsible lending. With new legal rights for consumers and greater responsibility for lenders, consumers will be better able to take charge of their money.

“But this is just one part of the story. Looking ahead, we want to consider other ways to empower consumers, creating the right environment to strengthen their choices and giving business the room to innovate in response.

“Consumers should be able to help themselves, provided they have the right help and information to do so. We want to do more to promote these options as well as continue to regulate as a last resort where necessary to provide a safety net for the most vulnerable.”

These rules amend the Consumer Credit Act, building upon existing protections to give extra rights and standardised information for consumers.

Notes to editors:

1. Guidance for lenders was published in August 2010 and can be found here icies/consumer-issues/consumer-credit-and-debt/consumer-credit-regulation/ec-con sumer-credit-directive.

2. A plain English explanation of the changes can be found here: er-issues/docs/r/10-1072-consumer-credit-directive-quick-guide.pdf

3. The 14-day right of withdrawal for loans does not cover loans over £60,260, loans secured on land or loans to purchase land.

4. Definition of ‘creditworthiness’: this will vary depending on an individual bank’s criteria and the particular circumstances of the loan, but must be based on sufficient information, obtained from the borrower where appropriate, and from a credit reference agency (CRA) where necessary.

5. BIS' online newsroom contains the latest press notices, speeches, as well as video and images for download. It also features an up to date list of BIS press office contacts. See for more information.


BIS Press Office

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Phone: 020 7215 5363

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