Welsh Government
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Deputy Minister launches new guidelines for Housing Associations

Deputy Minister for Housing and Regeneration, Jocelyn Davies AM has launched a new set of guidelines on governance, finance and landlord services for Housing Associations in Wales.

The guidelines have been jointly produced by the Welsh Assembly Government and Community Housing Cymru (the umbrella organisation for Housing Associations in Wales) and have been drafted following extensive consultation with the housing associations and tenants.

They have been drafted as delivery outcomes, which places the focus on the result for the customer rather than the processes and actions of the housing association.  They comprise statements of intent that all Housing Associations should aspire to and against which they will assess their own performance. Self Assessment is a core element of the new regulatory system introduced in Wales this year.

Speaking at the launch the Deputy Minister said:

“The Delivery Outcomes are bespoke for Wales and reflect its unique policy context and circumstances, while also allowing for local needs. By focussing on the results for the tenant rather on than processes and actions of the housing associations we will ensure that we continue to concentrate on the needs of the tenants and to work towards improving their lives and communities

"This document is an important step forward in developing a robust regulatory system in Wales. I am particularly pleased that these outcomes have been jointly produced by the Welsh Assembly Government and Community Housing Cymru as this reflects the collaborative and positive nature of the relationship between the Welsh Government and the housing sector. I am proud that we have all worked together to develop this set of Delivery Outcomes. Now we must continue to work together to make these aspirations a reality.“

Amanda Oliver, Head of Policy and Research at Community Housing Cymru said:

“These standards are a true reflection of the “co-regulation” principles developed as part of the Essex Implementation Programme.  They focus on outcomes for tenants and put them at the heart of service delivery for the sector. CHC are pleased to be launching this document with WAG and we will work closely to ensure high standards of service delivery going forward."

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