Care Quality Commission
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Regulator asks local people: tell us about your care

The Care Quality (CQC) Commission is asking people to share their experiences of care provided by Queen’s and King George Hospitals. The CQC is conducting a full investigation into Barking, Havering and Redbridge University Hospitals NHS Trust and wants to hear from people who have received treatment there, or from their families or carers. 

This investigation follows demands for improvement by the regulator in response to serious concerns about patient care. It will involve speaking to patients, relatives and frontline staff and observing the care delivered by the Trust. It will also involve gathering evidence through examination of records and requesting written statements, as well as looking at the role of commissioning bodies.

Members of the public are invited to meet with the investigations team during the week of 25-29 July and talk in confidence about their experiences. These meetings will be held at central locations across Romford and Ilford.

To book an appointment please contact 03000 616161.

Alternatively you can share your experiences via email or by letter, quoting reference number 1-275538421.

Email CQC at bhrut.investigation@cqc.org.uk

Or send a letter to:

CQC National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

For further information please contact the CQC press office on 0207 448 4502 or out of hours on 07917 232 143.

Notes to editors

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of all health and adult social care in England. Our aim is to make sure that better care is provided for everyone, whether it is in hospital, in care homes, in people’s own homes, or anywhere else that care is provided. We also seek to protect the interests of people whose rights are restricted under the Mental Health Act. We promote the rights and interests of people who use services and we have a wide range of enforcement powers to take action on their behalf if services are unacceptably poor.

Under a new regulatory system introduced by government, the NHS, independent healthcare and adult social care must meet a single set of essential standards of quality and safety for the first time. We register health and adult social care services if they meet essential standards, we monitor them to make sure that they continue to do so and we respond quickly if there are concerns that standards are not being maintained.  We do this by closely monitoring a wide range of information about the quality and safety of services, including the views of people who use services, and through assessment and inspection The feedback from people who use services is a vital part of our dynamic system of regulation which places the views, experiences, health and wellbeing of people who use services at its centre.


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