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Complaints about the Liverpool Care Pathway
Our role is to look at complaints which have not been resolved effectively by the NHS in England. If relatives or carers want to complain about the implementation of the Liverpool Care Pathway, they should initially contact their NHS provider.
If the relatives or carers have received a final response from the NHS and are not satisfied, they can use their existing right to bring their complaint to us. We usually consider complaints within one year of knowledge of the matters complained about. In light of the “More Care, Less Pathway” report, we will look flexibly at new complaints outside that timeframe about the implementation of the Liverpool Care Pathway.
If we have previously decided not to investigate a complaint about the implementation of the Pathway and a complainant comes back to us, we will look at the issue again.