Insolvency Service
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Insolvency Service statement on its Delivery Strategy – Shaping our future

Insolvency Service statement on its Delivery Strategy – Shaping our future

News Release issued by the COI News Distribution Service on 27 June 2011

The Insolvency Service is today launching a six-week consultation with its staff on potentially reshaping the way in which it carries out the bulk of its business and delivers its services going forward. The “Delivery Strategy – Shaping our future” consultation will run from Monday 27 June – Friday 5 August 2011.

In developing the new strategy, with the help of its staff, The Service aims to build a more flexible, efficient and effective organisation fit for the future. And one that is more responsive to the changing needs of its customers and able to fulfil those needs at a lower cost. When The Service needs to see customers face-to-face it will continue to do so; otherwise it is proposed to focus business into fewer, larger regional centres, offering lower-cost services and the prospect of richer career pathways for staff.

The Service is also consulting staff on the option of closing a small number of offices over the next few years. This comes in response to falling case numbers and the subsequent need to drive down the cost of its accommodation estate. If, following this consultation, a decision is taken to close any offices, The Service will launch a full public consultation on the specific proposal.

Having recently conducted a large voluntary exit scheme, The Service has no plans to make any staff redundant as a result of this development.

The Service recognises that any changes to service delivery will impact on key stakeholders and therefore the Delivery Strategy consultation will be shared with some external organisations.

All Insolvency Service staff and its trade unions are being encouraged to participate fully in this consultation. During August the Directing Board will review the responses with the aim of sharing the responses with colleagues and stakeholders in September.

Notes to Editors

1 The internal consultation will run from Monday 27 June – Friday 5 August 2011.

2 If you would like a copy of the consultation please send your request to

3 In July 2010 The Insolvency Service offered BIS a carefully considered plan to meet the 11% cuts agenda. The press release can be found here

4 The Insolvency Service administers the insolvency regime investigating all compulsory liquidations and individual insolvencies (bankruptcies) through the Official Receiver to establish why they became insolvent. The Service also authorises and regulates the insolvency profession; deals with disqualification of directors in corporate failures; assesses and pays statutory entitlement to redundancy payments when an employer cannot or will not pay employees; provides banking and investment services for bankruptcy and liquidation estate funds; and advises ministers and other government departments on insolvency law and practice. Further information about the work of The Insolvency Service is available from

5 The Service operates over 35 locations in England, Scotland and Wales and currently employs approximately 2,100 members of staff.

6 Media enquiries, including requests for copies of the consultation document, should be directed to:
David Ward, Press Officer 020 7637 6373
Denise Rawls Press Officer 020 7674 6910


Denise Rawls.
Phone: 020 7674 6910

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