Online Centres Network
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Channel Shift - Helping people use public services online

Between 14 September 2011 and 30 April 2012, UK online centres worked collaboratively with Sheffield City Council, Jobcentre Plus, Citizens Advice and The Pensions Service on an innovative project in Sheffield to increase awareness of the benefits of using online public services.

The Sheffield Channel Shift project, led by UK online centres, was a unique city-wide project that encouraged, inspired and mentored organisations to embrace a collaborative approach to digital by default service delivery, and to support individuals to use online services. The project aimed to produce a scalable, sustainable, community-based infrastructure to support and drive channel shift, transforming the way in which individuals and communities engage with online government services now and in the future.

The project was a huge success, and established partnerships that will far outlast the life of the project. Thousands of individuals have benefited, and are now using online services, saving both themselves and local organisations time and money.

Read our Sheffield Channel Shift report (doc 1.5MB)

What can you do?

If you are a local authority, a medium-sized organisation or a local community partner and you would like to build a similar partnership in your area why not use our free toolkit?

Need more support?

We can offer additional support, from helping you to develop your partnership strategy, to project managing the partnership project itself. Our rates are very competitive, and we have the benefits of an in-depth understanding of the digital inclusion landscape. To find out more please contact

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