Office of Fair Trading
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OFT report identifies problems in lettings market and sets out recommendations to tackle these issues

The OFT has yesterday published a report which identifies several consumer protection issues in the lettings market.

As part of this report, the OFT analysed nearly 4,000 complaints made by people renting a home as well as those letting out a property. It found that both tenants and landlords were concerned about fees and charges levied by agents, poor service provided and that 'surprise' charges were introduced or 'drip-fed' once contracts have been signed.

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