* Under strict embargo
until 00:01 Monday 14 September 2009 * - NHS to ban use of premium
rate call charges
News Release issued by
the COI News Distribution Service on 11 September 2009
The use of phone
numbers that charge the public or patients a premium rate to
contact the NHS are to be banned in England, Health Minister Mike
O’Brien announced today.
The announcement follows a recent public consultation on the use
of 084 numbers in the NHS. Almost 3,000 members of the public
responded, demonstrating the strength of feeling on this issue.
Health Minister Mike O’Brien said:
“We have been concerned that some people are paying more than the
cost of a local call rate to contact the NHS. It is clear from the
feedback we have received that patients support the banning of any
number or tariff which is more expensive to call.
“For people on low incomes, and for those who need to contact
their local doctor or hospital regularly, these costs can soon
build up. We want to reassure the public that when they contact
their local GP or hospital, the cost of their call will be no more
expensive than if they had dialled a normal landline number.”
The Department of Health will work with the British Medical
Association’s GP Committee over the coming months to integrate the
legislative changes into the GP contracts.
Notes to Editors
The 084 numbers consultation closed on 31 March 2009. A copy of
the consultation booklet is available online at:
http://www.dh.gov.uk/en/Consultations/Closedconsultations/index.htm
The Department of Health response to the 084 numbers
consultation, published today, is available online at:
http://www.dh.gov.uk/en/Consultations/Responsestoconsultations/index.htm
The ban on the use of numbers charging patients a premium rate
to call NHS services will allow a marketplace to evolve where 084
numbers compete alongside 01, 02 and 03 numbers, but where
patients will pay no more than the cost of a local call. The ban
means that GPs and other NHS organisations remain free to use 084
numbers, providing patients are not charged more than a local rate
number.
In April 2005, the Department of Health banned the use of
premium (0870, 0871 or 09) and national charge rates to call local
NHS healthcare services in England. The ban did not extend to
other number ranges, as at the time they were not considered
‘premium’ rate. However, it has now become clear that there are
other numbers which can also be more expensive to call than a
normal geographical (01 or 02) telephone number.
In December 2006, the Department of Health issued a letter to
all Primary Care Trust (PCT) Chief Executives, asking them to
consider what actions they needed to take locally to ensure that
patients did not pay more than they would if they called a
geographical telephone number. It also advised that Ofcom was
issuing a new countywide (03) number range, which allows the
functionality of a non-geographical number, with the receiver
rather than the initiator of the call bearing the extra cost.
The ban will be enforced through proposed changes to the GP
contract (in consultation with the British Medical Association’s
GP Committee), and the issuing of Directions to NHS PCTs and
Trusts. These changes will be put in place as soon as practicable.
It is not our intention to prohibit ‘revenue sharing’ as part of
our proposals – the important thing is to ensure that patients are
not being made to pay more than the equivalent cost of calling an
01 or 02 number. ‘Revenue-sharing’ arrangements allow for a
proportion of the money paid to the supplier to go towards the
ongoing cost of running an 084 number, which includes the cost of
renting the equipment from the supplier.
The NHS Direct telephone advice service currently operates on
0845 4647. However, the Department (with OfCom) are currently
consulting on options for the introduction of a new three-digit
telephone number to help people find the right local service to
meet their urgent, unplanned care needs. NHS Direct will retain
its current 084 number until we and they are clear about any
future role and function they may have in implementing a national
3-digit number for urgent care.
For further details contact the Department of Health press
office on: 020 7210 5221.
Contacts:
Department of Health
Phone: 020 7210 5221
NDS.DH@coi.gsi.gov.uk