CONSUMER DIRECT News
Release (090520doorstep) issued by COI News Distribution Service on
20 May 2009
As the sun comes
out, so do the rogue traders, warns Consumer Direct today.
The warning comes on National Rogue Trader Day, a multi-agency
campaign designed to warn people of the dangers of rogue trading
and doorstep crime.
Between April and September last year, Consumer Direct, the
OFT's advice service, received 2,384 complaints about cold
callers offering home maintenance services, 15 per cent higher
than during the autumn and winter months. The top complaints were
about contractors offering tarmacing and paving services (25 per
cent), roofing repairs (20 per cent) and insulation work (11 per cent).
Typically, rogue traders may knock on the door offering to tarmac
the drive or repair loose roof tiles in return for a small fee. In
some cases, the work is unnecessary and victims may find that any
work done is substandard and the price far higher than
anticipated. Others who pay cash up front can find themselves out
of pocket when work is left unfinished.
Putting right
sub-standard work can also be costly. Research by Lloyds TSB
Insurance published earlier this month found that the cost for
correcting botched home improvement work averaged £460.
Michele Shambrook, Operations Manager for Consumer Direct said:
'As the weather improves, we usually see an increase in
complaints about uninvited doorstep traders. Although door-to-door
canvassing is not illegal, we would always encourage people to
think very carefully before agreeing to have any work done
straightaway and avoid handing over cash up front.'
New consumer protection regulations which came into force in
October 2008 require all doorstep traders to provide consumers
with a seven day cooling-off period in writing, provided the price
is more than £35.
Consumers who request work to start before
the cooling off period ends still have the right to cancel, but
may be liable to pay reasonable costs for any work done.
Consumer Direct has the following tips for people considering
home maintenance or improvement projects:
* Ask friends and
neighbours for recommendations or look for traders who belong to
trade associations approved by the government-endorsed Trustmark
scheme (http://www.trustmark.org.uk).
*
Alternatively, ask your local authority about assured trader
schemes managed by Trading Standards Services. Details of those
authorities who are members of the Local Authority Assured Trader
Scheme Network are available on the OFT website at: http://www.oft.gov.uk/oft_at_work/consumer_initiatives/trader/members
* Shop around and ask for at least three written quotes
(rather than estimates) before choosing a trader.
* Agree a
written contract covering the work, the price, the payment
arrangements and the start and finish dates.
* Never pay the
total amount in cash up front, try to avoid paying large deposits
and in all cases, you should try and keep back enough money to
keep pressure on the trader to get on with the job and to finish
it properly. Before you make any final payment make sure you are
satisfied the work has been carried out properly and meets the
terms of the contract.
* Ask for VAT invoices, get a signed
receipt for every payment you make and keep all the paperwork for
your records.
* If you pay by credit card or the work is being
financed by a credit agreement arranged by the trader, you may
have extra protection as the lender is jointly liable with the
trader for any breach of contract (if the work costs between £100
and £30,000).
* Be fair about completion: pay promptly if
everything contracted for has been completed satisfactorily.
Ron Gainsford, chief executive of the Trading Standards Institute
(TSI), said: 'National Rogue Trader Day is a brilliant
example of Trading Standards, the Police, Consumer Direct and a
wide range of other agencies working together to tackle rogue
traders who are preying on local communities all over the country.
'This concerted, high-profile national action is a great way
to raise awareness of how people can protect themselves from
doorstep conmen and what they need to do if they think rogue
traders are operating in their area.'
Information on consumer rights and advice on dealing with traders
is available by calling Consumer Direct on 08454 04 05 06 or by
visiting the website at http://www.consumerdirect.gov.uk.
Editor's Notes:
* Operation Liberal which organises National Rogue Trader Day is
a national initiative formed in October 1998 by Derbyshire Police.
Starting with six member forces, it had the support of the
National Criminal Intelligence Service and the National Crime
Squad (now SOCA). Every force in the country is now a member and
the operation holds one central database which contains
intelligence on all distraction burglary intelligence and crimes
in England and Wales. The number of distraction burglaries
committed across the country has fallen from 10,621 in 2007/8 to
9,090 in 2008/9.
* Agencies that took part in the National Rogue Trader Day
include:
-Consumer Direct
- Department of Work and
Pensions
- Environment Agency
- HM Revenues and
Customs
- DVLA
- VOSA
- Gangmasters Licensing
Authority
- UK Borders Agency
- Scambusters
- Trading
Standards Institute
* The Lloyds TSB Insurance research can be found here: http://www.insurance.lloydstsb.com/personal/general/mediacentre/rogue-traders-on-the-rise.asp
* Consumer Direct is a telephone and online consumer advice
service funded by government and managed by the Office of Fair
Trading. It operates in partnership with Local Authority Trading
Standards Services to offer consumers clear, practical and
impartial advice and information.
* Consumer Direct has around 400 trained advisors in 12 contact
centres across England, Wales and Scotland.
* The information and advice helpline is available on a single
national telephone number - 08454 04 05 06 from 0800 - 1830 Monday
to Friday, and 0900 - 1300 Saturday, excluding bank holidays and
public holidays.
* A Welsh-speaking Consumer Direct service is available on 08454
04 05 05. Minicom users should call 08451 28 13 84.
* Calls to the Consumer Direct 0845 numbers are charged at no
more than four pence per minute from a BT landline and may be free
depending on your call plan. Call charges from other landline
providers or mobile phones may vary. Please check the rate with
your phone service provider.
* Northern Ireland has its own service called ConsumerLine
(available on 08456 00 62 62) which is similar to Consumer Direct.
http://www.consumerdirect.gov.uk