“It is good news for customers that the Government has pledged to simplify consumers’ rights, and ministers must now work to get this Draft Bill onto the statute book quickly.
“Not only do customers find current regulations confusing and hard to use but, on a day when ministers are talking up growth, it’s important to note that bad consumer law acts as a dragweight on economic growth.
“In the past year, more than 10,000 people visited our advice website each month to get information about faulty goods, which clearly shows that consumers need a helping hand.
“As well as simplifying existing rules, regulators should be able to crack down on dodgy practices by compelling businesses to give customers adequate compensation. Consumers should be given a clear 30 day window to get a full refund on any faulty product, and this information should be clearly displayed at the shop till.
“The new legislation has to deliver clear, standardised rights for business and consumer alike, alongside full access to compensation for customers who are mistreated. If the legislation falls short on either of these tests then consumers will remain vulnerable to unscrupulous businesses”.