Issued by the News
Distribution Service on behalf of the Parliamentary and Health
Service Ombudsman
The Health Service Ombudsman, Ann Abraham, today publishes a
consultation document, entitled: Sharing and Publishing
Information about Complaints, with the purpose of seeking views on
sharing and publishing information about complaints handled by the Ombudsman.
This consultation is taking place now because of the increased
focus on the importance of information about complaints following
recent events in the Mid Staffordshire NHS Foundation Trust and
elsewhere. The significant changes in the NHS complaints system,
and the abolition of the Healthcare Commission as a second stage
complaint handler, have given rise to some unrealistic
expectations of the volume and scope of information that the
Ombudsman can and will make available.
Commenting on the consultation document, Ms Abraham says:
"We need to protect the privacy of all our casework and,
at the same time, want to share the learning from complaints with
those who are likely to benefit from having access to that information.
This is a wide audience and includes the public at large, MPs,
organisations providing advice and advocacy, and regulators such
as the Care Quality Commission, Monitor, the General Medical
Council, Nursing and Midwifery Council, and of course the NHS itself."
The closing date for submitting views is 10 March 2010.
Copies of the consultation can be found at: www.ombudsman.org.uk
Notes for Editors
1. Ann Abraham holds the post of UK Parliamentary Ombudsman and
is also Health Service Ombudsman for England. She is appointed by
the Crown and is completely independent of Government and the NHS.
Her role is to provide a service to the public by undertaking
independent investigations into complaints that government
departments, a range of other public bodies in the UK, and the NHS
in England, have not acted properly or fairly or have provided a
poor service. There is no charge for using the
Ombudsman's services.
2. For other media enquiries please contact the PHSO Press Office
on 0300 061 4996.
Contacts:
NDS Enquiries
Phone: For enquiries please contact the above department
ndsenquiries@coi.gsi.gov.uk