DEPARTMENT OF HEALTH
News Release issued by The Government News Network on 25 March 2009
A record number of
improvements in the 2008 annual NHS staff survey, including best
ever results for infection control, was welcomed by Health
Minister Ann Keen today.
The sixth annual staff survey, which gives an insight into the
real issues affecting NHS staff, was redesigned this year to
better reflect the four pledges to staff in the NHS Constitution:
1. Roles, responsibilities and rewarding jobs 2. Personal
development, access to training and line management support 3.
Maintaining health, well being and safety, and 4. engaging staff
in decisions that affect them.
More of the key findings have improved than ever before with
eighteen improvements reported this year in key areas. Most
notable is a record improvement in infection control.
Key findings of the survey include:
* Job satisfaction remains high
* Nine out of ten staff feel their role makes a difference to patients
* Ongoing improvements in staff development and appraisal
* An increase of 10 percentage points in the availability of
hand-washing materials and an increase of 12 percentage points
from 2006 of staff receiving training on infection control
* Fewer staff intending to leave the NHS - down 5 percentage
points to 31%
Where there are areas in the survey that need improvement the
Department of Health will ask NHS organisations to use the survey
results to develop clear action plans to tackle these issues.
Health Minister Ann Keen said:
"Today's publication reinforces what many people know
to be true about working in the NHS. It is a highly satisfying and
rewarding career because ultimately wherever you are in the NHS
the job is about helping and benefitting patients. Nine out of ten
staff report their job makes a difference for patients."
"At the same time the survey shows that areas of concern
remain which include unacceptable acts of violence to staff. The
fact there is a number of people who think it is acceptable to
abuse or physically assault staff who are there to care for them
is simply disgraceful."
"NHS organisations need to listen and respond to what their
staff are telling them through their individual survey results
with clear action plans to tackle the issues raised."
Chief Nursing Officer, Christine Beasley said:
"The significantly higher ratings on the availability of
hand-washing materials, on training and promotion of infection
control shows the NHS is serious in tackling the spread of
hospital infections and we are improving year on year.
"The NHS is only as good as its staff and making progress to
improve working in the NHS will help to ultimately deliver better
quality patient care and experience. This is why the NHS staff
survey is so important - it is a key tool to deliver improvement
for staff and patients."
Clare Chapman, Director of NHS Workforce, said:
"The ambition for the workforce is that they have what is
needed to deliver high quality care. These results are the best
ever and the substantial improvements in staff satisfaction
reported this year gives us confidence that this ambition is
achievable. 64% of staff are telling us they can contribute to
improvements at work. We need to build on this success by
involving staff immediately in taking action in response to this survey."
Ends
Notes to Editors
1. For media enquires please call the Department of Health
Newsdesk on tel: 0207 210 5221
2. The Department of Health has established a staff survey
Improvement Board with key stakeholders whose objectives are to
govern the improvements made to the survey each year, recognising
its expanded role under the NHS Constitution.
3. The Social Partnership Forum which comprises NHS Employers,
trade unions and the Department will review the NHS Staff Survey
findings at their meeting in April.