Protecting friends and
family from scams - latest advice from Consumer Direct
CONSUMER DIRECT News
Release (090203scams) issued by COI News Distribution Service. 3
February 2009
Consumer Direct is
today advising people how to recognise if friends and relatives
are falling victim to scams such as bogus lotteries, deceptive
prize draws and fake psychic mailings as part of Scams Awareness
Month which kicked off this week.
Every year, an estimated three million people in the UK fall
victim to scams sent by post, email, text, the phone and internet,
losing an average of £850 each. Although people from all age
groups can become victims, research shows that older people are
the most likely to be targeted and lose the most money.
Scams can have a devastating effect on people's lives with
many repeat victims losing their life savings and suffering ill
health. The knock-on effects can also have a profound impact on
victims' families.
Someone regularly falling for mass market scams may:
* receive a lot of junk mail
* have a house full of
cheap-looking goods such as jewellery and health
products
* receive regular phone calls from strangers
*
become secretive when discussing finances with family and friends
Michele Shambrook, Operations Manager for Consumer Direct said:
'The scammers are becoming increasingly clever and
sophisticated and it's all too easy to get taken in. If you
think a friend or relative may be falling victim, ask questions,
offer reassurance and advice, but try not to criticise as this may
do more harm than good.'
Throughout February, Consumer Direct and the Office of Fair
Trading are running a campaign to raise awareness of the dangers
of mass market scams.
TV presenter Angela Rippon, who launched Scams Awareness Month at
an event in London on Monday said: 'Scammers use
psychological techniques to gain vulnerable people's trust.
They exploit fear and insecurity to steal as much money as they
can from those who can least afford it. Though anyone can fall
victim to a scam it is often the oldest that are hit the hardest.'
Information on the most common scams and advice on how to avoid
them is available on the Consumer Direct website at http://www.consumerdirect.gov.uk
or by calling 08454 04 05 06.
-ends-
Editor's Notes
* A photo of Angela Rippon launching Scams Awareness Month is
available on request.
* The OFT research on the impact of mass marketed scams,
published in December 2006 can be found at: http://www.oft.gov.uk/shared_oft/reports/consumer_protection/oft883.pdf
* An OFT guide for carers and care professionals can be found at:
http://www.oft.gov.uk/shared_oft/consumer_leaflets/general/oft972.pdf
* A new OFT DVD called 'Scams, Don't Let Them Con
You' which features Angela Rippon is available free of charge
by calling 0800 389 3158 and quoting reference OFT 1053
* Consumer Direct received more than 7,000 reports in the last
year through its dedicated scams reporting webpage. The top five
reported scams were 1. Deceptive prize draws/ sweepstakes 2. Bogus
foreign lotteries 3. Advance fee fraud 4. Homeworking/ business
opportunity scams 5. Property/ land investment scams.
* Consumer Direct is a telephone and online consumer advice
service funded by government and managed by the Office of Fair
Trading. It operates in partnership with local authority Trading
Standards Services to offer consumers clear, practical and
impartial advice and information.
* Consumer Direct has around 400 trained advisors in 12 contact
centres across England, Wales and Scotland.
* The information and advice helpline is available on a single
national telephone number - 08454 04 05 06 from 0800 - 1830 Monday
to Friday, and 0900 - 1300 Saturday, excluding bank holidays and
public holidays.
* A Welsh-speaking Consumer Direct service is available on 08454
04 05 05. Minicom users should call 08451 28 13 84.
* Calls to the Consumer Direct 0845 numbers are charged at no
more than four pence per minute from a BT landline and may be free
depending on your call plan. Call charges from other landline
providers or mobile phones may vary. Please check the rate with
your phone service provider.
* Northern Ireland has its own service called ConsumerLine
(available on 08456 00 62 62) which is similar to Consumer Direct.
http://www.consumerdirect.gov.uk