Socitm publishes mini-survey of NHS hospital websites
25 Jul 2011 12:36 PM
Socitm Insight has carried out a mini survey of the usefulness and usability of nine high profile, city-based hospitals in England.
The survey assessed how easy it was to complete five common tasks likely to be high on the priority list of every patient, ie
- Cancel an outpatient appointment
- Prepare for a stay in hospital
- Find out visiting hours
- Find out about car parking at the hospital
- Find out about infection prevention and control
The survey revealed a distinct lack of customer focus likely to leave patients and visitors struggling to find this key information. The report is freely available to all organisations, whether they are subscribers to Socitm Insight or not.
Find it at http://www.socitm.net/downloads/download/457/better_connected_hospitals_mini-survey_of_nine_nhs_websites