30 Jun 2009 09:38 AM

Statistical Press Notice - General Practice Patient Survey 2008-09 National Results

News Release issued by the Government News Network on 30 June 2009

Headline results of the survey are:

70% of patients reported that they were either very satisfied or fairly satisfied with their ability to get through to their doctor’s surgery on the phone.
84% of patients who tried to get a quick appointment with a GP said they were able to do so within 48 hours.
76% of patients who wanted to book ahead for an appointment with a GP reported that they were able to do so.77% of patients who wanted to book an appointment with a particular doctor at their GP surgery said they were able to do so all of the time or a lot of the time.
82% of patients responded that they were either very satisfied or fairly satisfied with the hours their GP surgery was open.
91% of patients reported that they were either very satisfied or fairly satisfied with the overall care they receive at their surgery.
74% of people with a long-term condition said they have had a care planning discussion, 60% of people with a long-term condition say that they have agreed a care plan and 61% that their care has improved as a result of the care planning process.
67% of patients say they would know how to contact an out-of-hours GP service if they needed to, when their surgery was closed
66% of patients rate the care they received from the out-of-hours service as good and 13% as poor.