WIREDGOV

The Parliamentary and Health Service Ombudsman has published new findings which reveal the number & nature of complaints about government departments & agencies in 2013. Details about the nature of complaints they have investigated and how well departments & agencies have worked with them to put things right have also been published.

These highlight how the failure by government departments & agencies can have devastating impacts on individuals and their families.  Cases include the stories of a child who had to wait nearly 10 years before their immigration application was decided, an individual who had their medical records shared inappropriately and a sexual assault victim whose suffering was compounded by mistakes in their treatment.

• “When the public complains, leaders in government need to pay attention”
• This is what the public wants from services
• Time for a ‘healthy’ change
• It is often not the ‘mistake’ that annoys people, but rather the ‘cover-up’ and the reluctance to at least say ‘sorry’
• Injustice Unremedied: The Government’s response on Equitable Life