|Because it’s personal we don’t talk about it much|
Commissioning adult social care services through personal budgets & direct payments is an important way of giving care users more choice & control over their services. When implemented well they improve users’ quality of life. The Department of Health, however, requires a deeper understanding of the best ways to implement personalised commissioning, according to the National Audit Office.
It found that some authorities have transformed their care & support processes to ration their resources fairly, share information about a broad range of local services, and monitor & manage spending on personal budgets efficiently, while others are finding personalising commissioning a challenge as they seek to save money, and are constrained in how they can personalise care by the need to reduce overall spending.