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WGPlus (Archive)
| Let’s face it, the bigger the organisation the more difficult it is to manage & ensure effective delivery of its ‘service products’ |
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The government has launched new professional qualifications for operational delivery staff to ‘help ensure high quality public services’. The new qualifications focus on the skills gaps identified in April 2013 by the Civil Service Capabilities Plan as part of the government’s civil service reform programme. Around 280,000 people work in operational delivery – 70% of the civil service. |
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