back to listings SME Profile: Logicalware

Logicalware
23 Manor Place
Edinburgh
EH3 7DX
T:+44 (0) 131 564 1100

E:enquiries@logicalware.com

w: www.logicalware.com

Welcome to Logicalware

Logicalware work with a wide range of UK and international companies, helping them by improving multichannel customer experience and by enhancing business processes. We offer a smart, efficient cloud – hosted customer service solution enabling clients to better manage their inbound email and social media interactions in one place.   By streamlining workflows and automating processes, we save businesses valuable time and money by reducing the amount of effort and resource required to manage their CX activities. We’re passionate about working closely with our clients and this is what  makes us stand out from the crowd. Through consultation and close collaboration we can successfully integrate our product to meet with your business needs. Read more about us 

SOLUTION 

Software to solve CX problems

Ticketing  Unsure your customer enquiries are reaching the right staff member? Our intelligent ticketing system routes emails and social media enquiries to the ‘right person’ ensuring they can be dealt with as efficiently and effectively as possible. This saves businesses, time, money and resource. .

Multichannel Concerned inbound email and social media enquiries are spiralling out of control? We know bad communication can be damaging to a business. Our smart, efficient, multichannel software can help you manage your inbound email and social media interactions in one place.

Productivity  Worried staff are spending too long dealing with customer enquiries? Too much time spent working out of a shared inbox? Finding it hard tracking what an agent is working on? Think how productive an agent would be if the process was simpler. With our intelligent software we can help.

Reporting  Need help understanding time spent dealing with customer enquiries? Businesses often find customer service activity hard to track. This can make tasks like resource planning extremely difficult.  Our helpful reporting feature is a great way to stay ahead of targets.

Training and Support  Looking for support to help with integration? Our support team analyse the customer service operations and processes of a business.  They determine the optimal workflow and level of systems integration and customisation required so that the product is optimised to fit seamlessly within the customer service environment.

Product Integration  Looking for support to help with integration? Our support team analyse the customer service operations and processes of a business.  They determine the optimal workflow and level of systems integration and customisation required so that the product is optimised to fit seamlessly within the customer service environment.

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