back to listings SME Profile: Vision One Research Ltd
For more than a decade, Vision One Research has been delivering first class social research to assist Government, the private sector and the Third Sector. Our work helps inform both policy and decision makers at the highest levels. Our clients include numerous Local councils (Hertfordshire CC, Haringey, Havering), Housing Associations (Family Mosaic, Thames Valley), Education (OCR) and Third Sector organisations such as Cancer Research UK and The Children's Society.
We are a multi-disciplinary team with expertise in both qualitative and quantitative research techniques, including: focus groups, workshops, ethnography, and a variety of quantitative methods including: face to face, online and telephone surveys. The research and our expertise is varied, from on-going customer satisfaction survey programmes through to small qualitative advertising development studies. Regardless of the project size, all projects are run by our directors (with 20+ years experience)to ensure the best research possible and to guarantee your satisfaction.
Vision One Research take quality seriously, and as our clients expect, we are accredited members of the UK Market Research Society (MRS) and MRS Company Partners, which provides reassurance to clients of our commitment to quality and adherence to the code of conduct. We are also members of the SRA (Social Research Assoc) and ESOMAR.
Customer Satisfaction Survey Specialists
Vision One Research offers a wide range of market research tools and techniques to track customer satisfaction, these include: Telephone (CATI), Face to Face, Web based and Email surveys. We also offer our own IVR (voice recognition) based TotalRecall service which provides a cost effective way to track Customer Satisfaction.
Successful Customer Satisfaction starts with asking the right questions, using the right methodology and understanding how to analyse the information to ensure the correct conclusions and actions. We are experts and through our experience we are able to help you pinpoint the key drivers of customer satisfaction, customer loyalty and even revenue. Please contact us for a more information.