WIREDGOV

Business Systems (UK) Ltd
462 London Road
Isleworth
Middlesex
TW7 4ED

E: marketing@businesssystemsuk.com
W: www.businesssystemsuk.com

Tel: 020 8326 8200

Welcome to Business Systems

Business Systems has over 25 years of experience as an independent provider of call recording and workforce optimisation solutions. Business Systems introduced to the UK market some of today's global innovators in contact centre technologies, and its service model has been highly commended and endorsed by leading manufacturers including Red Box Recorders, NICE, Verint, Teleopti and O2.

SOLUTIONS:

• Call Recording

Government & Health Call Recording

Police & Public Safety Call Recording

General Business Call Recording

Contact Centre Call Recording

Trading Floor Call Recording

WordWatch Call Recording Access, Retrieval & Management Portal

• Workforce Optimisation

Workforce Management Software

Back Office Workforce Optimisation

Real Time Guidance & Authentication

Speech Analytics

Real Time Customer Feedback

Call Quality Monitoring

Performance Management

• Interview Recording Equipment

Government Interview Recording

HR Interview Recording

Retail Fraud Interview Recording

Police Interview Recording

• Hosted / Cloud-Based Solutions

Workforce Management

Hosted Call Recording

IVR

Intelligent Routing

PCI Payment Solutions

Business Systems ranks as one of the most experienced independent providers, with proven expertise and capabilities covering systems design, implementation and ongoing service delivery and support.

SERVICE & SUPPORT 

• Service and Support Contracts - A full choice of Annual Maintenance Contracts. Read more 
• Health Checks & Call outs - Offering full systems health checks to maximise system usage. Read more 
• International Support - Ability to service and support call recording systems across multiple countries. Read more 
• Customer Service Centre - Full telephony support, case management and remote monitoring capabilities. Read more 
• Training - Full user and systems administrator training for voice and speech technology. Read more 
• Consultancy - Call quality monitoring, speech analytics and resource planning consultancy. Read more 
• Project Management - Every implementation is assigned a Project Manager. Read more 
• Relocation, Expansion & Downsizing - Relocating and scaling call recording infrastructure to suit organisational dynamics. Read more