Care Quality Commission
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Chief Inspector of Hospitals publishes report on the quality of care provided by Dudley and Walsall Mental Health Partnership NHS Trust
England's Chief Inspector of Hospitals, Professor Sir Mike Richards, has published his first report on the quality of care providedDudley and Walsall Mental Health Partnership NHS Trust
In general, the Care Quality Commission (CQC) inspection found that Dudley and Walsall Mental Health Partnership NHS Trust provided safe care and had effective leadership. However, the regulator had some concerns and has told the trust it must improve in certain areas.
A full copy of the report can be found here.
This is one of the first reports of its kind on mental health services and is the result of a new-style inspection by larger teams that include specialist doctors and nurses as well as people who use services.
In February, inspectors looked at a range of services provided by Dudley and Walsall Mental Health Partnership NHS Trust, including all the acute inpatient services and crisis teams for adults of working age and older people. Specialist inpatient services and a sample of community teams were also visited.
Inspectors found good practice in the leadership of the trust. The non-executive directors and the Chairman were particularly strong and leadership in governance and quality was outstanding.
The trust’s quality and governance systems were robust and communication between community and acute admission teams was good.
The trust was also found to learn from incidents and inspectors could see changes in practice as a result of this.
However, CQC has told the trust it must make some improvements.
- The trust needs to ensure the environment on Bushey Fields Hospital’s Holyrood Ward reflects national guidance to safely meet the needs of dementia patients.
- CQC has told the trust national guidance needed to be reflected in the quality of care and treatment in older people’s services.
- The use of seclusion must be correctly recorded, its practice monitored and areas used for seclusion needed to be safe with any risks removed.
- Inspectors were concerned that the results of the staff survey 2013 were considered with regard what action should be taken in response to staff bullying claims.
CQC has asked the trust to send us a report that says what action they are going to take with regard to the areas where improvement is needed.
Professor Sir Mike Richards, Chief Inspector of Hospitals, said: “This was one of the first inspections where we have looked at such a wide range of services in a mental health service.
"We found Dudley and Walsall Mental Health Partnership NHS Trust had a robust approach to learning from incidents and ensured this was embedded in practice across its services. Although the trust ensured its staff undertook mandatory training, our inspectors found it did not always meet the need for specific specialist training. For example, those working in older people’s services had not all received training in dementia care. This was concerning as this has an impact on the quality of care received by people.
“Our inspectors also saw that the trust’s staff were largely caring, had a good approach to patient care, and interacted positively and compassionately with people. The trust was well led too.
“While found the trust was providing safe care, some improvements are needed and we have told the trust where it now needs to make changes.”
Alongside a report on Dudley and Walsall Mental Health Partnership NHS Trust as a whole, CQC is publishing individual reports on the trust Headquarters, Bushey Fields Hospital, Dorothy PattisonHospitaland Bloxwich Hospital.
Ends
For media enquiries, contact regional communications manager Louise Grifferty on 07717 422917 or email louise.grifferty@cqc.org.uk. Alternatively, the CQC press office is also available on 020 7448 9401 during office hours or out of hours on 07917 232 143.
For general enquiries, call 03000 61 61 61.
Notes to editors
The Chief Inspector of Hospitals, Professor Sir Mike Richards, is leading significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public. Whenever CQC inspects it will always ask the following five questions of every service: Is it safe? Is it effective? Is it caring? Is it responsive to people’s needs? Is it well-led?
This report describes our judgement of the overall quality of care provided by this trust. It is based on a combination of what we found when we inspected, information from our ‘Intelligent Monitoring’ system, and information given to us from patients, the public and other organisations
The Care Quality Commission has already presented its findings to a local Quality Summit, including NHS commissioners, providers, regulators and other public bodies. The purpose of the Quality Summit is to develop a plan of action and recommendations based on the inspection team’s findings.
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