Scottish Government
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Commonwealth Games Tickets
Cabinet Secretary for Commonwealth Games and Sport comments on ticketing update.
Commenting on the
announcement by Glasgow 2014 that the sales process for the latest phase of
Games tickets would restart on Wednesday 21 May, Cabinet Secretary for
Commonwealth Games and Sport Shona Robison said:
“Commonwealth Games tickets will return to sale on Wednesday, providing
thousands of new opportunities for individuals and families to be part of what
will be the greatest Games ever.
“Progress has been made with Ticketmaster on the technical issues related to the website and the Games organisers have received assurances from the company that the system will be able to cope with the expected substantial demand when it is re-launched.
“Both Glasgow 2014 and Ticketmaster have listened to customer feedback and I believe the move to a phased rollout for this release of tickets is a sensible approach to alleviate pressure on the website and give people greater clarity on availability for individual events.
“Following the regrettable experience of some callers to the helpline who were charged excessive bills in error, it is very welcome that a full refund to these individuals has been offered and that the call centre operation to be deployed by Ticketmaster when the sales process restarts will be via a Freephone number. I also welcome the decision to waive postage charges on all new orders.
“Throughout this entire process, the sole focus of the Games organisers has been to resolve the problems that halted the ticket process. Glasgow 2014 and Ticketmaster are working together to ensure that the tickets can be distributed to those who want to join the hundreds of thousands of existing ticketholders in sharing the fantastic experience of the Games the summer.”
