Thursday 06 Nov 2014 @ 14:10
Ofgem
Printable version

Warm Home Discount: how are consumers benefitting?

Yesterday we published new research we commissioned to understand how energy advice delivered through the Warm Home Discount (WHD) is helping vulnerable consumers.

It shows energy advice delivered through the scheme can produce a range of benefits for vulnerable consumers, including:

  • warmer homes
  • financial benefits
  • greater peace of mind
  • being able to negotiate their energy choices

It also finds that giving consumers advice does not always guarantee changes to energy efficiency or engagement with the market. This appears to depend on a range of other factors, including:

  • how the advice is provided,
  • the content of the advice and the consumer’s understanding of it, and
  • the individual consumer’s own circumstances.

Click here for full press release

 

 

Channel website: https://www.ofgem.gov.uk/

Share this article

Latest News from
Ofgem

ScottishPower to pay £1.5m for overcharging customers

17/04/2024 10:15:00

ScottishPower Energy Retail Ltd will pay £1.5 million in refunds and compensation after it charged customers above the price cap during the height of the energy crisis.

Ofgem confirms greater protection for businesses

05/04/2024 15:05:00

Businesses will get fairer treatment, more support resolving disputes and greater transparency on broker fees under new rules announced by Ofgem today. 

Compensation for involuntary installation of prepayment meters, 1 January 2022 to 31 January 2023

04/04/2024 16:15:00

Last year, we announced a Market Compliance Review (MCR) into involuntary prepayment meter practices. Our initial focus was to prevent wrongful installations of involuntary prepayment meters.

Multiyear Strategy sets out Ofgem’s vision for delivering clean, affordable and secure energy system

28/03/2024 15:15:15

The future is about supercharging the delivery of clean, secure and fairly priced energy for consumers, said Ofgem today as it published its new strategy.

Proposed 500km electricity superhighway between Scotland and Yorkshire receives provisional £3.4 billion funding package

27/03/2024 16:05:00

A provisional funding package of £3.4 billion has been announced for a proposed subsea and underground 500km electricity superhighway between Scotland and Yorkshire which could power up to 2 million homes. 

Ofgem launches discussion on the future of the price cap

26/03/2024 10:15:00

Regulator opens up the conversation around the future of price protection as the energy market continues to evolve.

New data shows suppliers must improve customer service

25/03/2024 11:15:00

Results of the Energy Consumer Satisfaction survey which measures consumers’ satisfaction with their energy supplier, have been published by Ofgem, and include a supplier breakdown for the first time.  

Proposed Anglo-Scottish electricity superhighway to power millions of homes first to progress through fast track Ofgem process

21/03/2024 10:05:00

The first project to proceed under a new fast track process has received a provisional £2billion funding package to deliver a subsea energy superhighway which could connect up to two million homes to clean energy. 

Ofgem action drives £5.53 million back to energy customers

06/03/2024 10:15:00

Energy regulator Ofgem recently (04 March 2024) secured another win for customers, with electricity generator Dorenell Windfarm Limited (DWL) to make a payment of £5.53 million following a breach of energy market rules.