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FOS: new publication aimed at councillors and MPs
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Ombudsman report shares lessons from planning complaints12/12/2014 09:15:28
The Local Government Ombudsman (LGO) has published a special report that shares the lessons learned from the complaints it receives about planning and development.
Parliamentary and Health Service Ombudsman responds to the Patients Association.11/12/2014 11:05:50
Parliamentary and Health Service Ombudsman Julie Mellor has responded to the Patients Association.
Poor communication, errors in diagnosis and poor treatment tops the list of hospital complaints investigated by the Ombudsman26/11/2014 13:10:24
A report published today has revealed that the top three reasons for hospital complaints investigated by the Ombudsman Service were poor communication, errors in diagnosis - including delays in diagnosis, misdiagnosis and failure to diagnose - and poor treatment.
Radical complaint handling drive initiated by leading health and social care organisations21/11/2014 11:05:28
Patients and service users have described their expectations for good complaint handling across health and social care in new research published yesterday by the Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and Healthwatch England.