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FOS: new publication aimed at councillors and MPs
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Ombudsman’s report shines a light on human cost of poor public service in the NHS in England and UK government departments20/08/2015 10:15:00
A new Parliamentary and Health Service Ombudsman report shows the impact public service failures and poor complaint handling in the NHS in England and UK government departments can have on the public.
Councils should carry out regular reviews of care home residents’ assets19/08/2015 11:15:00
Councils must carry out regular reviews of residents’ assets when assessing care home charges under deferred payments schemes, the Local Government Ombudsman (LGO) has said.
B&Bs never suitable accommodation for homeless children and young people, LGO warns14/08/2015 10:10:00
Bed and breakfast accommodation is not suitable to house young homeless people - even in an emergency - the Local Government Ombudsman is reiterating.
Council did not consider exceptional circumstances when denying care payments to young disabled man07/08/2015 10:20:00
Councils must properly consider individual circumstances when they balance people’s choice to be cared for by a family member against the risk to their carer of working long hours, the Local Government Ombudsman (LGO) has recommended.