HM Revenue and Customs
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HMRC launches new Charter
A new Charter setting out what individuals, businesses and other groups dealing with HM Revenue & Customs (HMRC) can expect from the department, as well as what it expects from them, was launched yesterday.
Under the Charter, HMRC gives a commitment to: respect you; help and support you to get things right; treat you as honest; treat you even-handedly; be professional and act with integrity; tackle people who deliberately break the rules and challenge those who bend the rules; protect your information and respect your privacy; accept that someone else can represent you; and do all it can to keep the cost of dealing with HMRC as low as possible.
In return, HMRC expects you to be honest, respect its staff, and take care to get things right.
The Charter also provides pointers to further information on your rights, where you can get help and support, and HMRC’s role.
Welcoming the Charter, Financial Secretary to the Treasury Stephen Timms said:
“The Government is committed to making the tax system as useable and accessible as possible, for individuals, businesses and all the other organisations who interact with HMRC. The new Charter will go a long way to helping achieve that goal.”
In a podcast launched today to help publicise the Charter, HMRC Permanent Secretary for Tax Dave Hartnett says:
“The Charter’s key aim is to improve the relationship between HMRC and our customers, and we obviously have a crucial role in making that possible. But we can’t do it all on our own. Both parties have a part to play, and that’s why the Charter sets out people’s rights and their responsibilities.”
Notes to editors
The four-page document, entitled “HMRC – Your Charter”, can be downloaded from the HMRC website at www.hmrc.gov.uk/charter.
The free, five-minute podcast can be downloaded from HMRC’s podcast pages at www.hmrc.gov.uk/podcasts.
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