National Audit Office Press Releases
Printable version E-mail this to a friend

Managing the transition to the reformed health system

The National Audit Office has reported that the transition to the reformed health system was successfully implemented in that the new organisations were ready to start functioning on 1 April 2013, although not all were operating as intended. Some parts of the system were less ready than others, and much remains to be done to complete the transition.

The Department of Health and the NHS faced major challenges in implementing the reforms by 1 April 2013. The reforms are regarded as the most wide-ranging and complex since the NHS was created. More than 170 organisations have been closed and more than 240 new bodies created.

NHS staff stressed that maintaining the quality of care provided to patients was of paramount importance throughout the transition. However, assurance that care quality was maintained during this period is limited because little data is available to track the quality of primary care.

Full report:
Managing the transition to the reformed health system

Webinar: Harnessing Phone-AI for Smarter Customer Service: A Local Government Guide