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SOCITM (Society of Information Technology Management)
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Online services for business 'at best patchy' finds Socitm Insight
A survey by Socitm Insight for the Department for Business shows implementation of an EU directive to make it easy for businesses to find out about licensing, regulations etc is patchy at best.
The EU Services Directive was intended to reduce government red tape for new and existing businesses, whether based in the UK or across the rest of the European Union. For competent authorities (ie local authorities and others involved in regulating businesses) the Directive provided an opportunity to review and improve ways of handling online enquiries from the business sector.
However, according to Better connected for business: implementation of the EU Services Directive in the UK in 2010, of the 540 competent authorities surveyed, including 433 local authorities and 107 professional institutions and government agencies, only 26 websites (5%) were rated as very good, with another 99 (18%) considered satisfactory. 320 websites (59%) were rated as poor and at the remaining 94 websites (19%) reviewers could find no relevant information.
The report and supporting spreadsheets are free to download for all, since this report was funded by BIS. Simply register as a user on this website and you will be able to access the material.
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