Legislation / Legal
Office of LSCC: The Legal Services Complaints Commissioner, Zahida Manzoor CBE, has declared the Law Society's complaints handling Plan for the period 1 April 2007 to 31 March 2008 as ‘adequate’, following a period of detailed discussions.
The targets set by the Commissioner and contained in the Law Society's Plan include:
- By the end of March 2008, to have no more than 65 cases that have been open for 12 months or more, and
- 67% of cases are closed within 3 months
- 93 % of complaints are acknowledged with 5 working days of receipt
- 88% of complaints receive a substantive response within 45 days of receipt
- 88% of complaints to meet the specified contact requirements, and
- 73% or more of referrals to the Legal Services Ombudsman (LSO) in which the LSO upholds the handling of the case by the Law Society.
- The Law Society will use at least 95% of its authorised budget & resource to deliver the content of the Plan
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