Bassetlaw DC Implements Real Digital Services


Delivering Real Digital Services: Latest Case Study


Bassetlaw District Council in North Nottinghamshire has completely transformed the way it delivers its major services by embracing the Digital by Default concept in its truest form, without diluting key principles.

This shift to real digital services enabled the Council to move from offering no online services to replacing, effectively overnight, 80% of its face-to-face and telephone transactions with fully automated, end-to-end self-service processes.

The facility delivers a fresh and modern way for citizens to interact with the Council and is highly regarded and acclaimed by citizens and peer groups alike. Moreover the underlying digital platform can grow seamlessly to transform any process or system across the Council.

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